parent portal troy

by Kenyatta Cummerata 8 min read

What system does Troy School District use?

The Troy School District uses PowerSchool, a Student Information System (SIS). Our SIS allows staff, students and parents access to student scheduling, attendance, emergency/medical and health management, registration, and more.

What is Parent Portal?

Parent Portal is a online tool created for you to monitor your child’s academic progress and attendance record, each six weeks. The Parent Portal Mobile site is now available for you to monitor your child directly from your mobile device.

Why is my child's schedule listed incorrectly in the portal?

My child's schedule is listed incorrectly in the portal. If your child recently moved from one building to another during the school year, the parent account may not update as quickly as the child's account. Please contact your school's Technology Chairperson or email

How do parents follow their child's report cards and attendance?

The district provides parents an access ID and password to create a PowerSchool account to follow their child (rens) report cards and attendance throughout the school year. Parents can also set notifications by text and/or e-mail for up-to-date attendance.


How to report child abuse in New York?

Do you suspect child abuse or maltreatment? Report it now! Call the NYS Office of Children and Family Services (OCFS) toll free at 1-800-342-3720. If you are deaf or hard of hearing, call TDD/TTY at 1-800-638-5163 or have your Video Relay System provider call 1-800-342-3720. If you believe that a child is in immediate danger, please call 911 or the local police department . For more information, please visit the OCFS website at

What is Troy City School District?

Troy City School District hereby advises students, parents, employees and the general public that it offers employment and educational opportunities, including career and technical education programs, for students without regard to race, color, national origin, creed, religion, marital status, sex, age, sexual orientation, gender identity or expression, disability (physical or mental), predisposing genetic characteristic, military work or status, domestic violence victim status, or use of a guide dog, hearing dog, or service dog, as applicable, or any other basis prohibited by state or federal law. Additionally, the District offers educational opportunities for students without regard to students’ actual or perceived weight, ethnic group, religious practice, or gender and provides equal access to the Boy Scouts and other designated youth groups as required by law. Complaints of discrimination in violation of this policy and questions regarding this policy or the grievance procedure may be submitted to the District’s Compliance Office/Title IX Coordinator: Director of Human Resources, 475 First Street, Troy, NY 12180, 518-328-5041. Additional information regarding procedures for filing complaints of discrimination can be found in Policies 0100, 0110, and 0115, which are available in the Policy Manual located on our website at (Policies 0100, 0110 and 0015, Title VI, Title IX, Section 504, Age Discrimination Act and Title II of the Americans with Disabilities)

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What is the privacy policy of the Board of Education?

In accordance with Board policy and the law, parental consent is required for student participation in any survey that reveals information on certain types of personal behavior or political beliefs. It is further the policy of the Board not to collect, disclose, or use personal information gathered from students for the purpose of marketing or selling that information or providing it to others for that purpose, as defined by Board policy. Parents also have a right to inspect any instructional material and will be notified of and provided an opportunity to opt their child out of certain non-emergency physical exams or screenings. Policy 5550 is available in the Policy Manual located on our website at

What is positive parental involvement?

Parent Involvement. Positive parental involvement is essential to student achievement. The District has developed programs, activities and procedures that encourage and support the participation of parents and students eligible for Title I services in all aspects of their child’s education.

What is BMI in New York?

New York State requires schools to keep height and weight data and to calculate students’ Body Mass Index (BMI). BMI is a way of checking if students are under or overweight based on their height and weight. If the District is surveyed by the state, we will only share group data (such as, the number of third grade boys whose BMI is below the fifth percentile), not individual data. Parents/guardians may request to exclude their child’s data from group calculations filling out this form and returning it to their school nurse.

What is the phone number for a child who is absent from school?

Absence from school and late arrivals – If your child is absent from school for any reason or is arriving late, call 328-5437 (328- KIDS) in the morning and provide a written excuse when your child returns to school. Please visit for additional information.


Kindergarten families and students registering over the summer will receive an email containing instructions to setup your account in August.

What is the email address for PowerSchool?

You can also email with additional questions.

Why can't TSD accept phone calls?

TSD cannot accept telephone calls due to the volume of requests.

When are PowerSchool report cards posted?

Report cards are posted to the PowerSchool Parent Portal at the end of every marking period.

What to include in graduation certificate?

Include your child's full name and year of graduation.

When do you need to clear cache on PowerSchool?

If you have not logged onto PowerSchool since Dec. 23, 2019, you may need to clear your browser's cache if you are having difficulty logging on.

Can you email PowerSchool LLC?

Note: Please do not send e- mail to any address ending in for assistance, as PowerSchool LLC will be unable to provide technical support.