Are there resources available for families at Nemours Children's Health?
Our patients and families are at the center of everything we do. You can find many helpful resources created just for families when you come to Nemours Children's Health. We want your family’s experience at Nemours to be the best it can be. In response to the pandemic, we’ve made changes at all of our locations to keep you safe and comfortable.
How do patients get access to the Nemours app?
Patients can create their own Nemours app account starting at age 12. Parents, legal guardians and patients can grant access to the Nemours app for other individuals by filling out the "Authorization to Disclose PHI to a Name Individual via the Nemours app." This form is available at Nemours and must be filled out in person.
When will my child’s test results be available on Nemours?
Nemours Children’s Health System releases most test results to the Nemours app as soon as they are available, sometimes even before your child’s provider has seen them. You can ask your child’s provider to explain the results to you by sending a message through the Nemours app or calling the provider’s office.
How do I send a payment to Nemours?
If you prefer to mail a payment, please make your check payable to Nemours and include your invoice number on the memo line. You can send your payments to: Our goal is to make all financial communications clear, concise, correct, and patient-friendly.
How to get Nemours on my phone?
1. Go to the App Store or Google Play . 2. Search for Nemours and download the app. 3. If you previously used MyNemours, just log in with your MyNemours username and password. 4 If you do not already have a MyNemours account, click "Create an Account" and follow the steps to create your account.
How to create a MyNemours account?
1. Go to https://app.nemours.org. 2. If you do not already have a MyNemours account, click "Sign Up" and follow the steps to create your account. 3. If you previously used MyNemours, just log in with your MyNemours username and password.
COVID-19 Information
In response to the pandemic, we’ve made changes at all of our locations to keep you safe and comfortable. We’re ready to care for your child, either in our offices or through a live video visit. To ease any concerns, you can find answers about COVID-19 and the care we provide, from our medical experts.
Take your child's health into your own hands
In the Nemours app, you get easy, secure access to your child’s health records. You can also have a video visit, search our award-winning educational content, and find other tools designed to help you keep your child healthy.
Insurance We Accept
Try our health plan search tool to see which plans we accept. Simply select your state and the type of care your child needs. For specific information about your plan’s benefits and costs, please contact your insurance provider directly.
Your Bill
Need help understanding your bill? Want to pay your bill online? Looking for financial assistance? Find all the information you need at your fingertips.
Get an Estimate
View estimated prices for many health services we offer. The estimates are not a guarantee of insurance coverage or your total bill. Contact your insurance provider if you have questions about your benefits and coverage.
Hospital Charges and Rates
Check hospital charges and average rates for Nemours Children’s Hospital, Delaware and Nemours Children’s Hospital, Florida.
International Medicine
Find out how the Nemours International Medicine Program helps children — no matter where they live — have a healthier and happier future. We’ve cared for hundreds of patients from around the world, in nearly every pediatric specialty. You can count on our expert care and reliable interpreter services.
How to contact Nemours?
Contact Nemours Customer Service. (866) 390-3610.
What are the bills for Nemours?
Understanding Your Bill. When your child is a patient at Nemours, you may receive two different bills: a hospital bill and a physician’s bill. Hospital Bill. This includes charges for inpatient or outpatient services provided at a Nemours hospital. Charges may be related to: inpatient stays. surgical procedures.
What is the legal age for a parent to be a patient?
parent or legal guardian of a patient under the age of 18. patient under the age of 18 with legal rights to consent for him/herself. patient 18 years and older. legal guardian of a patient 18 years or older with written patient consent. legal guardian of a patient 18 years or older who doesn't have the capacity to consent.
How to revoke a prior medical authorization?
Revoke an Authorization. You can revoke, or cancel, a prior authorization to access your child’s medical records by submitting your request in writing. Be sure to include the date of the release you want revoked, sign the letter, and send it (via mail, email or fax) to the location you received care.
Can Nemours release prior medical records?
Note: Nemours is not liable for prior releases made under the initial authorization. Restrict Access to a Medical Record. You can restrict a person or entity from seeing certain parts of your child’s medical record, like test results, treatments, etc.
